Part-Time Customer Service Advisor

Description

As a key member of the Customer Service Department you will be the central point of contact for all IN-SYNC Groups' clients, providing excellent customer service and build IN-SYNC’s reputation for ‘Customer First’ solutions. 


What you'll do

  • Conduct all contact, inbound and outbound, in a manner that ensures excellent customer service
  • Pre-empt customer requirements through active listening and use of multiple questioning methods
  • Work effectively and efficiently when dealing with client requests, multitasking where possible to complete notes & log any queries
  • Ensure all calls are compliant with Data Protection
  • Listen to the client’s request, confirm all data and reassure them through use of positive language
  • Suggest or recommend other relevant products offered by IN-SYNC Group that clients may find beneficial
  • Resolve customer queries first time, using all knowledge sources and content available via the IN-SYNC Help Centre
  • Escalates any customer concerns or complaints for quick resolution
  • Using customer feedback to inform line managers of potential issues and ideas for improvement

What you'll need

  • A passion for providing exceptional customer service
  • Excellent conversational skills
  • Ability to converse easily over the phone and face to face
  • Experience working in a customer facing role
  • Experience of working within a high pressure environment, whilst maintaining an extremely high level of customer service
  • A resilient individual, able to work flexibly to accommodate changing work priorities through periods of transformation

Hours of Work

  • Monday to Friday 10.00am-2.00pm 

Please note: All applications will require the right to work in the UK; we don't currently hold a license to provide work sponsorship

 

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Part-Time Customer Service Advisor


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