Description

We’re growing our Sales team at IN-SYNC and are looking for enthusiastic individuals who are keen to be challenged, hungry for success and have a passion for achieving in a dynamic and motivated environment.

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Job title
Telesales Executives
Location
Farnham
Salary
Department
Sales
Company
IN-SYNC Group
Reference

Principal Responsibilities:

Commercial

  • To meet monthly KPIs with regards to calling prospective clients and successfully sell IN-SYNC’s services and products to a range of clients
  • To make follow up phone calls to prospective clients to confirm receipt of IN-SYNC information, overcome potential objections, and possibly re-sell the proposition
  • To ensure that the CRM is updated with good quality notes following client communications
  • To identify and pursue opportunities for cross-selling IN-SYNC products and services to generate business and increase profitability
  • To deal appropriately with queries received via the telephone and / or email and provide written or oral responses to confirm the information or outcome

Customer service

  • To build effective relationships with potential clients and existing customers, by use of appropriate questioning clarification and language
  • To communicate courteously with all customers by telephone and email, progressing issues and queries to a successful conclusion at the earliest time
  • To speak positively and enthusiastically about the company and its products and services to ensure that a professional company bran and image is provided at all times to customers an colleagues

Teamwork

  • Provide feedback to management of potential improvements to existing procedures and scripting
  • Work as part of a team to achieve the departmental standards and objectives
  • Work effectively with other departments within the Group to maintain excellent standards of service

Knowledge

  • Maintain an excellent level of understanding and knowledge of IN-SYNC Groups’ products and services
  • Take responsibility for own personal development in line with agreed performance objectives
  • Support colleagues and team members with professional problems, working to help them to resolve any issues

 

Essential Skills, Knowledge & Experience:

Essential:

  • Well-developed communication skills, both written and verbal
  • Clear telephone manner and clear listening skills
  • Excellent customer focus
  • Demonstrates drive and positive approach to work and a determination and motivation to achieve targets
  • Resilient and pro-active
  • Good time management
  • Team player
  • Flexible approach
  • Good knowledge of how to operate Word, Excel and E-mail

Desirable:

  • Proven telesales ability
  • Use of CRM software
  • Experience in the construction industry

Benefits

Up to 25 days holiday

Pension Scheme

Professional study support

Car Sharing Incentive Scheme

Cycle to Work Scheme

Healthcare Cash Plan or Perkbox Membership

Learn more about us

About IN-SYNC

About IN-SYNC

We’ve come a long way since we started out and we know we’ve got a long way to go.

What we stand for

What we stand for

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Our latest news

Our latest news

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